Retail sales is one of the most needed jobs in the world as any company who has a product or service need to offer this job , but now is shrinking because digital platform appears which shows the product without the need of retailers , we will explain what is retail sales ?
what is retail sales ?
Is a selling channels contain one agent or more to offer the product to the customer which including convincing him to buy it and helping him with what he needs .
tasks of retail sales agent
It has different tasks such as :
- Selling to the customer
You must convince the customer as much as you could .
- Helping the customer ( customer service )
as will you should be able to see what the customer needs and sometimes when he is angry , you should soft talk to him to ease the pressure .
- Closing the cash
at the end of the day you should be able to close your cash , the one you receive from your sales .
- Record any activity
you should be able to update or record any important change happen .
- Always be present
never leave your outlet without alerting the customers .
what the company expect from you ?
The company you work for need from you a few things which are crucial for you to be at best performance such as , record every transaction of cash happen between you and the customer and always update any process happen as well , in other hand , they want to be at your best attendance in coming in and going out on time , no less than a minute , and last thing always keep sales up high which will help you a lot in any coming promotion an inside job , as will they will look at your performance in case you exceeded the limit , this know as an extra miler , companies loves that and they encourage you to do so for both benefit for you and them .
skills required for retail sales
First and must skill to have is people skills , because typically your job is depends on people as they come and go , work too as well .
Another skill is problem solving , while you are working at you counter some people will come will problem complaining and blaming you for their loss , you need to know how to deal with them , not make it worse , absorb their anger , be gentle and solve it !!
One more skill , you need to know how use a computer , Data entry or else you will not know how to serve customers , as will some jobs require universal language (English ) to widen the range of customers .
Retails sales is very common job nowadays and it varies from one company to another , the bigger the company , the more organise this sector is and has more precision , recording and closing the cash is a side necessary do’s fro as retail agent but sales is most important indeed as if sales were too low the shop will bankrupt and close .